Customer Success Executive

Job Title: Customer Success Executive  

Location:  London

Location type: Hybrid

Who we are… 

GlobalData Healthcare is a specialist information services business on a mission to help our Pharma, Biotech and Medical Devices clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence for companies, government organisations and industry professionals.   

We began our GlobalData journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialism.  

Why join GlobalData? 

GlobalData Healthcare is GlobalData’s largest division, and at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we are in the process of being carved out from the main GlobalData business. We need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence. 

Our big ambitions mean that life at GlobalData Healthcare is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.  

The role… 

Join our dynamic EMEA Customer Success Team as a Customer Success Executive, where you'll be the vital link between our cutting-edge intelligence solutions and our clients' business success. This role combines relationship building, strategic thinking, and client advocacy to ensure maximum value delivery and long-term partnerships.   

What you’ll be doing…  

Client Relationship Management 

• Proactively build and maintain strong relationships with clients through regular engagement  
• Ensure clients maximise their return on investment and see full value in our services  
• Engage, delight, and retain clients by addressing their business and individual user challenges  

Strategic Partnership  

• Collaborate cross-functionally with research teams to deliver timely solutions to clients' most pressing questions  
• Partner with Account Managers, Analysts, Sales Executives to understand client objectives and identify growth opportunities  
• Act as the 'voice of the customer' within our business, providing valuable feedback to drive continuous improvement  

Product Expertise & Industry Knowledge  

• Develop deep expertise in our products and services  
• Stay current with industry trends and developments to drive meaningful client conversations  
• Maintain accurate client records in our CRM system to ensure data integrity  

What we’re looking for…  

• Proven experience in client support, customer success, or service roles, ideally in a Healthcare / Data environment 
• Strong goal orientation with a positive approach to KPIs and performance targets  
• Excellent written and verbal communication skills  
• Proven ability to meet deadlines with exceptional attention to detail  
• Strong prioritisation and organisational capabilities  
• Ability to work independently and collaboratively within a team  
• Experience with Salesforce and Microsoft Office Suite  
• Experience with customer management platforms  
• Intellectual curiosity about business, people, and culture  
• Passion for creative problem-solving 

In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com 

GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. 

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