Network Support Engineer

Job Title: : Network Support Engineer

Location: Hyderabad, India (Onsite)
Employment Type: Full-Time
Reports To:  Manager

Who we are…

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals. 

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

Why join GlobalData?

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence.

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.

The role…

We are seeking a skilled and motivated Network & Desktop Support Engineer with 2–3 years of experience in supporting Cisco network devices, Wi-Fi devices, and Windows-based systems. The role involves ensuring stable network operations, quick issue resolution, and effective support for end users and IT teams. The candidate will be responsible for network and desktop support and troubleshooting while ensuring adherence to security policies and best practices.

What you’ll be doing

•  Provide day-to-day support for network infrastructure including Cisco routers, switches, internet and connectivity troubleshooting.

• Configure, monitor, and troubleshoot LAN, WAN, VLAN, Knowledge of VPN technologies (IPSec, SSL VPN)
• Manage and support enterprise Wi-Fi networks, including access points, and wireless security

• Troubleshoot connectivity, performance, and network security issues. Familiarity with network security devices such as firewalls, IDS/IPS, and secure gateways.
• Provide Windows support, including Windows OS installation, configuration, patching, and troubleshooting
• Support Active Directory, DNS, DHCP, and Group Policy
• Knowledge of AV/ EDR. Respond to incidents and service requests within defined SLAs
• Ensure compliance with IT security policies and best practices. Coordinate with internal teams for escalation and resolution
• Work with vendors and internal teams for issue resolution and escalations.
• Assist in vulnerability assessment, patching, and remediation activities
• Basic knowledge and troubleshooting of O365, Azure/Entra ID, outlook, online exchange, MS Teams, Zoom and OneDrive.

What we’re looking for…

• 2–3 years of hands-on experience in network and system support
• Strong understanding of TCP/IP, IP addressing, subnetting, DNS, DHCP, VLANs, NAT, and routing concepts.
• Hands-on experience with routers and switches (Cisco, Aruba, Juniper, or similar)
• Hands-on experience managing Wi-Fi infrastructure.
• Good understanding of TCP/IP, subnetting, VLANs, DNS, DHCP, and routing protocols
• Basic understanding of firewalls and network security concepts.
• Experience in supporting Windows OS and Windows Server environments
• Working knowledge of Win 10/11 troubleshooting, Office 365, Autopilot, Teams, OneDrive and desktop troubleshooting.
• Good problem-solving and communication skills

Preferred Skills (Bonus)

• Cisco certification (CCNA or equivalent)
• Experience with wireless security standards (WPA2/WPA3, 802.1x)
• Exposure to firewall technologies and network security concepts is must.
• ITIL knowledge or experience in service management environments is preferred.

Soft Skills

• Strong analytical and troubleshooting abilities
• Good communication and documentation skills
• Ability to work independently and collaboratively
• Willingness to work in shifts or on-call support, if required

• Provide operational support for network infrastructure including routers, switches, firewalls, and VPNs

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

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